Contact Information

At Mallowen Pet Co., customer satisfaction matters to us. Whether you have a question about a product, need help with an order, want to ask about delivery or require assistance with a return, we're happy to help.

You can reach our customer support team using the contact details below.

Get in Touch

Business Name: Mallowen Pet Co.

Email Address: info.mallowen@gmail.com

Website: https://mallowen.co.uk

For customer support, order enquiries, returns, refunds and general questions, please contact us by email.

Business Information

Trading Name: Mallowen Pet Co.

Legal Business Owner: Bruno Berkis

Business Structure: Individual / Sole Trader

Business Location: United Kingdom

Business Type: Online Pet Products Retailer

Business Correspondence Address: 4th Floor Imperial House, 15 Kingsway, London, United Kingdom, WC2B 6UN

Mallowen Pet Co. operates exclusively online and does not have a customer-facing physical retail store yet.

Customer Support

To help us assist you efficiently, please include the following information when contacting us about an existing order:

• Your full name.

• Your order number.

• The email address used when placing your order.

• A brief description of your enquiry.

For damaged, faulty, missing or incorrect items, please include photographs or other relevant details where possible.

Response Times

We aim to respond to customer enquiries within 1–2 business days.

During busy periods, promotional events and public holidays, responses may take a little longer. We appreciate your patience.

Our Commitment

We believe that good customer service should continue after checkout. Our team is committed to handling enquiries professionally, keeping customers informed and helping resolve order-related concerns.

Thank you for choosing Mallowen Pet Co. We appreciate your trust and the opportunity to serve you and your pets.