Shipping Policy

Last updated: 13 November 2026

At Mallowen Pet Co., we want your shopping experience to be simple, convenient and reliable. This Shipping Policy explains how orders are processed, how delivery works, what to expect after placing an order and what to do if something goes wrong.

Please review the information below before placing your order.

1. Where We Deliver

Mallowen Pet Co. currently accepts orders for delivery to the destinations available at checkout.

Available delivery locations, shipping options and any applicable charges will be displayed during the checkout process before you complete your purchase.

If your delivery location is not available at checkout, please contact us at info.mallowen@gmail.com.

2. Order Processing

After you place an order, we begin processing it so that it can be prepared for delivery.

Order processing includes:

• Confirming your order details.

• Checking product and order information.

• Arranging preparation and fulfilment.

• Preparing the order for dispatch.

Processing times may vary depending on the product, order volume, availability and fulfilment arrangements.

Any specific processing estimate provided on the product page or at checkout should be used as the guide for your order.

Please allow for additional processing time during weekends, public holidays and busy promotional periods.

3. Delivery Times

Delivery estimates are provided at checkout or in the relevant product information where available.

These estimates are intended as guidance and may vary depending on the delivery destination, product availability, fulfilment arrangements and courier operations.

If your order contains multiple products, items may occasionally be delivered separately depending on their fulfilment arrangements.

We aim to deliver orders within the timeframe communicated to you. Unless a different period has been expressly agreed, applicable UK consumer law generally requires delivery without undue delay and within 30 days.

If we become aware of a significant delay, we will take reasonable steps to inform you.

4. Shipping Costs

Any applicable shipping charges will be displayed during checkout before payment is completed.

Shipping costs may depend on the delivery destination, available delivery service and the products ordered.

If a promotional offer includes free delivery or reduced shipping charges, the relevant conditions will be displayed with the offer.

We will not add undisclosed delivery charges to your order after checkout.

5. Order Confirmation and Tracking

After completing your purchase, you should receive an order confirmation by email.

Where tracking information is available, we will provide it by email or through the relevant order update.

Please note that tracking information may not become active immediately after dispatch. It can take time for the delivery service to register and update the parcel information.

If you have not received an order confirmation or tracking update, please check your spam or junk folder before contacting us.

6. Delivery Address

Please ensure that your delivery details are accurate and complete before placing your order.

This includes:

• Your full name.

• House or building number.

• Street name.

• Town or city.

• Postcode.

• A valid contact email address.

• A telephone number where requested.

Mallowen Pet Co. cannot guarantee that an address can be changed once an order has entered processing or dispatch.

If you notice an error in your delivery information, contact us immediately at info.mallowen@gmail.com. We will make reasonable efforts to assist where a change is still possible.

7. Delayed or Missing Orders

If your order has not arrived within the delivery estimate provided, please contact us.

To help us investigate, include:

• Your order number.

• The email address used at checkout.

• Your tracking number, if available.

• Any relevant delivery information.

We will review the order and contact the relevant fulfilment or delivery partner where necessary.

Mallowen Pet Co. remains responsible for addressing delivery problems and ensuring that its obligations to customers are met.

If your order is not delivered within the legally applicable timeframe, you may have the right to set an additional reasonable delivery period or cancel your order and receive a refund, depending on the circumstances and applicable law.

8. Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete or different from what you purchased, please contact us at info.mallowen@gmail.com.

Where possible, provide:

• Your order number.

• A description of the problem.

• Clear photographs or videos showing the issue.

We will review the matter and explain the appropriate next steps.

Your statutory rights relating to faulty, damaged, incorrect or misdescribed products remain unaffected by this policy.

9. Delivery Confirmation and Responsibility

We ask customers to provide accurate delivery information and to follow any reasonable delivery instructions provided during checkout.

If a parcel is marked as delivered but you have not received it, please contact us so we can investigate.

Where a delivery partner has been instructed by you to leave an order in a designated safe place or with another person, we may consider the relevant delivery information when investigating the issue.

However, responsibility for the goods remains with Mallowen Pet Co. until you, or someone you have identified to receive the goods on your behalf, takes physical possession of them, except where applicable law provides otherwise.

10. Changes to Shipping Arrangements

We may update our available delivery services, delivery destinations, shipping charges and estimated delivery times as our store operations develop.

Any applicable shipping information and charges will be displayed before you complete your purchase.

Changes to this policy will be published on this page with an updated revision date.

11. Contact Us

If you have any questions about shipping, delivery, tracking or an existing order, please contact us.

Mallowen Pet Co.
Email: info.mallowen@gmail.com
Website: https://mallowen.co.uk

Business Structure: Individual / Sole Trader
Legal Business Owner: Bruno Berkis
Business Correspondence Address: 4th Floor Imperial House, 15 Kingsway, London, United Kingdom, WC2B 6UN

Thank you for choosing Mallowen Pet Co. We appreciate your trust and look forward to serving you and your pets.